A key to successful research is ensuring that the people who perform it and research compliance professionals can effectively communicate with each other – and easily keep those communications as part of the compliance record. Researchers can be more focused on the actual research if they have confidence that their compliance personnel are supported with the right IRB compliance software.  What’s more, research dollars are at risk if communications are not efficiently and accurately recorded. These reasons and many more are why institutions depend on their compliance offices to effectively communicate with all stakeholders, internal and external.  Let’s take a look at three critical elements of communication.

Impressions are Important

Whenever any party, internal or external, has an inquiry about the status of a grant or research project, the point of contact is often the institution’s compliance office.  The timeliness and quality of the response can often create a lasting impression of the institution.  These contacts should move through an appropriate workflow to ensure that all communications are handled in a quickly, with professionalism, and are properly logged for potential audit purposes. To achieve this level of responsiveness, research compliance professionals need communication workflow efficiency that contributes positively to intra-department morale and to the relationships with researchers, administration and external partners.  An online research compliance system is an invaluable aid in this effort.

The Devil is in the Details

IRB management software will increase staff efficiency and maintain better relationships with everyone involved in the research process. Less time is spent reviewing files when paper-based submissions and disjointed email communications are moved to an integrated software system that captures all records and communications. For example, a researcher might want to determine how many months are left on a protocol approval or need to see a previous version of a submitted document. With the right software, compliance staff can more quickly and effectively communicate this information and explain what requirements have been met or still need to be met.

 The Importance of Standards

Research compliance staff tend to operate in a semi-independent capacity within their institution and are a repository of critical information, whether it is the results of a scientific study or the confidential and personally identifiable information of researchers and study participants. In this type of environment, personal integrity and adherence to ethical standards are important. Equally important is an online compliance system that is both secure and reliable.  The reputation of the academic institution is always at stake and this warrants having the best IRB compliance management software at its disposal. With the proper tools, compliance professionals can promptly and accurately respond to all inquiries.